Welcome to our website. If you continue to browse, use or buy from this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern "Hen Party Items" relationship with you in relation to this website.

The term "Hen Party Items" or 'us' or 'we' refers to the owner of the website whose office is "Hen Party Items". The term 'you' refers to the user or viewer of our website.


Check your Junk email folder!

Please Check your “JUNK” or “SPAM” email folders once you submit your order as our websites automated email can sometimes be tagged as spam.

If you choose to register with henpartyitems.co.uk you will also be able to to login and and check the progress of your order as well as receive automated updates as your order progresses through our workshop.


Using this site

When you register with us you will be required to create an account password, which should be unique to this website in order to keep your personal information safe. You should not share your password with any other person or with multiple networks and it must be kept safe at all times.

If you believe that any of your user details have been compromised and/or are being accessed by a third party, please contact us immediately.

All personal details you provide during your registration must be accurate, true and current and you.

You confirm that you are not impersonating any other person or entity or using a false name or a name that you are not authorised to use.

You are not allowed to use henpartyitems.co.uk site to make any false or fraudulent orders.

We are entitled to provide the Police and/or any other regulatory or government authority who is investigating suspected illegal activities with your Personal Information and/or User Information, upon request.


Terms & Conditions of Uploading Photos / Logos / Graphics to "Henpartyitems.co.uk"

1. general
By uploading an image you guarantee that you have read these Terms & Conditions of Uploading Photos to henpartyitems.co.uk and that you agree to abide by all clauses within these Terms and Conditions.
2. copyright ownership
By uploading an image to henpartyitems.co.uk website you guarantee that you are the legal owner of the copyright of that image, or have been awarded full and unrestricted rights from the copyright owner to upload and utilize the image for the purposes of this website.
3. third party rights
By uploading an image you guarantee that such use of the image in the henpartyitems.co.uk website does not violate the rights of any other party, does not result in a breach of contract between you and another party and that you accept responsibility for any royalties or fees due to any other party from the use of the uploaded image.
4. people seen in photos
By uploading an image you guarantee that any people clearly identifiable in the image have consented to have their image displayed, or that you have full rights to display the image in this manner and accept full responsibility for such use.
5. responsibility for content
When uploading an image you are solely responsible for their content and for any offence, claims or damages that arise from the content of those images. The approval and posting of images to the site by an Editor of henpartyitems.co.uk in no way alters or diminishes your responsibility and does not transfer any responsibility for the content of the image to the henpartyitems.co.uk or the Editor who approves the image for posting.
6. rights granted to henpartyitems.co.uk
henpartyitems.co.uk does not claim any copyright or any kind of ownership rights to the images you upload to the website. However, by uploading an image to the website you thereby grant to henpartyitems.co.uk full rights to publicly display, copy, reproduce and distribute the image globally on its website or any associated website within the henpartyitems.co.uk group in perpetuity.
7. Promotional use of images / no commercial sale of images
henpartyitems.co.uk may select certain images that you upload to its site for website / promotional brochure use for the sole purposes of a product showcase but will not utilize nor authorize others to utilize such images for other purposes including sale or any other forms of financial gain.
Exclusion from Product Showcasing / Promotional advertising
If you DO NOT wish for your uploaded image/’s to be used on any of our groups websites as a possible product showcase please contact us with your request or add your comments on checkout at time of ordering.
8. indemnity from claims
You agree to indemnify and hold henpartyitems.co.uk and its subsidiaries, affiliates, officers, employees and representatives free from any claim or demand made by any third party due to or arising out of your uploading to the henpartyitems.co.uk website of any images or from any violation of any other party's rights caused by the use of or the content within the images you upload.


Infringement of Copyright / Brand

Although most of the artwork on this website has been designed by us we also feature a large portfolio of designs supplied to us by customers. Therefore it is not always possible to check the origins of individual designs uploaded to our server. If you feel that a featured products artwork  may infringe on a copyright protected design please contact us without fail and we will remove any offending material within 24 / 48 hours. As an established company we do not wish to infringe anyone’s copyright, and will rectify any and all instances of infringement that may have be caused by third party uploads.

 

On Screen Colours are a Guide ONLY

Although we have endeavoured to try to give you the closest possible match to colours on our site with different computers having different colour profiles, monitors and graphics cards it would be impossible to guarantee a like for like match, please only use on screen colours as a guide.

Ribbon Colours vs Print Colours

Please note that Print colours do not offer a like for like colour cross match with ribbon colours. We also use two grades of satin depending on the product and the print required (please see our colour swatch) Although colours on both swatches offer a very good cross match there may be some difference in the feel and exact colour shade if comparing the two side by side.

It's now on special offer - Can you refund me the difference?

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order

Spelling mistakes - PLEASE READ

The main reason we ask for orders to be submitted through our site or in writing is to avoid this problem, please do not ask to order over the phone as we will have to refuse. Before submitting an email or order we ask you to carefully read through what has been ordered as we will only print what is submitted:
Some customers use a play on words & it is impossible for us to check every word on every order, in some cases we have corrected words only to be told it was meant to be spelt incorrectly! Your order is not case sensitive and we hold the right to space & use upper - lower case as we think best to produce a better looking end result without prior notice.

My Design 'a' Sash layout is not the same as on screen

Please note the design a sash tool is to be used as a layout guide only, in some cases if a line of print is too small or too large we may need to enlarge / reduce the size of text for the following reasons: It may not print, the font size will not fit withing the print area, the style of font is too fine for smaller text. This is a standard procedure and will be done automatically to ensure the best use of the printable area.

Layout / font style of my order - PLEASE READ

Please be as clear as possible when placing your order and we will follow your instructions to avoid any issue from arising. Sometimes your ideas will just not work when put into production, If this is the case we will keep as close to your initial request as possible but henpartyitems.co.uk also hold the right to amend any text layout, colour and font styles to achieve the best looking end result without notification. We Will always try to contact you before hand but because we are working to a deadline / your event date we may need to process your order how we think best if we are unable to contact you.

48 Hours to Report - Order Problems / Part of my order is missing

Regrettably mistakes can happen. If you have received your order and an item is missing, please contact us within 48hours of receipt of order, quoting your name, and order number along with the missing item /s and we will investigate the matter further. (after 48hours we hold no responsibility of any missing or faulty goods) info@henpartyitems.co.uk – Tel: 01822 854488 mon-thurs 9am - 5.00pm / friday 9am - 4pm.

Personalised Items

All personalised items are subject to special return restrictions. These products, including rosettes, sashes, badges, ribbons and clothing, are made to order specifically for you, so we cannot accept returns.

Damaged/Defective Items

In the case of damaged or defective goods please firstly contact us on info@henpartyitems.co.uk explaining the issue, along with your order number, event date and photo evidence - Failing to provide this information will only delay us processing your request.

Delivery attempted but you are out

Please note that all orders will be shipped in good time to arrive for your event based on the information provided to us by the royal mail / delivery agents, where it is the case that you have not been in when we have tried to deliver a "while you were out" calling card may be left and your order will be available to collect from a local delivery office. This card will have instructions on what to do next. If you have received an email or text message from DPD then there are a range of options you can request on the day before your delivery for example, leave in safe place, with a neighbour, local store collection point or reschedule the delivery date to one that suits you.

Refund Policy - Refund / Reprint / Returns

We are happy to honour the distance sellers act giving customers 14 days to return NON MADE TO ORDER goods this ONLY applies to items that are click to buy products if you have selected any of the following options: Colour, Font Style, Size, Personalised Text, Party title. Print Colour, Personalised Ribbons these goods will be made for you and are NON RETURNABLE / EXEMPT FROM ANY KIND OF REFUND

Sometimes we may agree to accept a made to order return if we can resell easily if this agreed by us a 25% restocking fee + original delivery charge will be deducted from your refund on receipt of the goods.

If a mistake has been made by us Henpartyitems.co.uk reserves the right to offer a reprint or exchange rather than refund in all cases of damaged, defective or misprinted goods wherever possible and reasonable. Where it is the case that an order has been misspelt or printed incorrectly by customer error, Henpartyitems.co.uk will not refund and a reprinting charge will incur.

Where it is the case that a item is not to your liking, Henpartyitems.co.uk hold the right to offer an exchange to the equivalent value on non made to order items only. 

Refunds will only be credited back to the original method of payment e.g. via PayPal, cheque or back onto a credit/debit card. Once issued fund leave our account instantly, however, your receiving bank / card may take upto 3 - 5 days to credit you (this is out of our control).


Who covers the return delivery cost?

Return delivery costs are the responsibility of the customer unless prior agreement has been made. In the case of damaged/defective goods please contact henpartyitems.co.uk  for instructions on returning the items - in the case of photo evidence being sent via email, it may be the case that a reprint is possible without the return of goods. Please note No return delivery costs will be reimbursed without prior arrangement with henpartyitems.co.uk

Refunding Original Shipping costs

henpartyitems.co.uk accepts refunds and replacements as stated within this page, the cost of original postage and packing will ONLY be refunded where goods are determined as defective by henpartyitems.co.uk. Orders that have be returned for any other reason are not liable for original postage & packing costs to be refunded. -  Please contact us before sending any goods back to clarify our refund policy.

 

Incorrect email / delivery address

In the event that an incorrect email address or delivery address has been provided we can not be held responsible for our email notification not reaching you or the loss or delay of your goods due to a incorrect / incomplete postal address being provided. Please check you have entered your email and delivery address correctly before submitting your order to avoid this from arising.


General Terms

We hold the right to cancel or refuse any order at any time.

Placing a order with  henpartyitems.co.uk you are agreeing to the above terms and conditions

*** All Goods remain the property of henpartyitems.co.uk until payment is made in full ***

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without henpartyitems.co.uk  prior consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.